Get really curious with someone on your team or someone you do not know very well. Learn as much as you can about their key objectives, challenges, needs and hardships. By increasing your curiosity, it leads to greater understanding, empathy and mutual trust with your team members and the clients you serve. Listen with the intent to understand and not to respond.
Pair up. Find an area that you can sit facing each other. Each person take 3 minutes to “interview” the other person. Then switch roles.
Do you notice your curiosity becomes more authentic?
Did your view change about the other person?
What did you discover about being the talker vs. the listener?
Exercise # 63: Meet with team member to learn about their goals, challenges, obstacles and what gets them up in the morning.